Refund Policy

This policy explains how refunds work for Pulse subscriptions provided by PulseHub Private Limited.

1. Subscription fees are non-refundable

Pulse is a recurring subscription. Payments already made — including the current billing period — are non-refundable. We do not provide partial or pro-rated refunds for unused time within a billing period.

2. Cancel anytime, keep access to the period end

You can cancel your subscription at any time. When you cancel, you keep full access until the end of the period you have already paid for; the subscription then ends and you are not charged again. Cancelling does not trigger a refund of the current or past periods.

3. How to cancel

Cancel from your billing page in the app, or contact us at hello@yourpulse.io and we will help you.

4. Billing errors

If you believe you were charged in error — for example a duplicate charge — contact us within 14 days and we will investigate and correct any genuine billing mistake. Card payments are processed by Paddle as Merchant of Record; where a correction is due, it is issued through Paddle.

5. Contact

Questions about billing or this policy: hello@yourpulse.io.